Privacy Policy

Last Updated: August 31, 2026
BanuMusa R&D (“BanuMusa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us through en.banumusagr.com, our online shop, consulting engagements, mentoring sessions, and academic discount program (collectively, the “Services”). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Who We Are

BanuMusa R&D is an engineering consultancy specializing in FEA/CFD simulation, Fitness-for-Service assessment, and CAE automation, headquartered at 06-02 Park View Condo, Changkat Perak, off Lorong Perak, 50250 Kuala Lumpur, Selangor, Malaysia. For privacy-related questions, contact us at info@banumusagr.com.

2. Information We Collect

  • 2.1 Information You Provide Directly:

 Contact details: name, email address, phone/WhatsApp number, company or university name, and country.
Account information: username, password, and billing/shipping address when you register or place an order.
Payment information: processed securely by our third-party payment providers; we do not store full card numbers on our servers.
Project and technical data: CAD models, material data, drawings, or specifications you share with us for a consulting or mentoring engagement.
Academic verification documents: student ID, enrollment letter, or institutional email used to verify eligibility for the academic discount.
Communications: messages sent via our contact forms, email, live chat, or WhatsApp Chat.

  • 2.2 Information Collected Automatically:

Usage data: pages visited, time spent, referring URLs, and interactions with our website, collected via cookies and analytics tools.
Device and technical data: IP address, browser type, operating system, and general location (city/country level).
Cookies: small files used to keep you logged in, remember your cart and wishlist, and analyze site traffic. You can control cookies through your browser settings; disabling them may limit some website features.

3. How We Use Your Information

We use the information we collect to:
Process and fulfill orders for digital products, courses, and mentoring sessions.
Deliver consulting and Engineering-as-a-Service (EaaS) engagements, including handling the technical data you provide for analysis.
Verify eligibility for the 40% academic discount program.
Communicate with you about orders, support requests, and project updates, including via email or WhatsApp.
Send you marketing communications, blog updates, or promotional offers, where you have opted in — you may unsubscribe at any time.
Improve our website, products, and Services through analytics and customer feedback.
Detect, prevent, and address fraud, security issues, or violations of our Terms and Conditions.
Comply with legal, tax, and accounting obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis (such as under the EU/UK GDPR), we rely on: your consent (e.g., marketing emails, cookies), the performance of a contract (e.g., processing your order or consulting agreement), our legitimate interests (e.g., improving our Services and preventing fraud), and compliance with legal obligations (e.g., tax records).

5. How We Share

Your Information We do not sell your personal data. We may share information with:
Service

  • providers: payment processors, web hosting providers, email/CRM platforms, and analytics tools that support our operations, bound by confidentiality and data-protection obligations.
  • Academic institutions: only to the extent necessary to verify enrollment for the academic discount, and only with your consent.
  • Professional advisors: accountants, auditors, or legal counsel, where necessary.
  • Legal authorities: where required to comply with a legal obligation, protect our rights, or respond to a valid legal request.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to this Policy.
    We do not share confidential project data or CAD files from consulting engagements with any third party without your consent, except as needed to deliver the agreed Services (e.g., specialized software vendors) or as required by law.

    6. International Data Transfers

    As we work with clients and academic partners across 15+ countries, your information may be processed and stored in Malaysia or other countries where our service providers operate. Where required, we take appropriate measures to ensure your data receives an adequate level of protection during such transfers.

    7. Data Retention

    We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including order records for accounting and warranty purposes, consulting project files for the duration of the engagement and a reasonable period afterward, and account data for as long as your account remains active. You may request deletion of your data as described in Section 8, subject to our legal retention obligations.

    8. Your Rights

    Depending on your location, you may have the right to:
    Access the personal data we hold about you.
    Correct inaccurate or incomplete data.
    Request deletion of your data (“right to be forgotten”).
    Object to or restrict certain processing, including marketing communications.
    Request a copy of your data in a portable format.
    Withdraw consent at any time where processing is based on consent.
    To exercise any of these rights, contact us at info@banumusagr.com. We will respond within a reasonable timeframe in accordance with applicable law.

    9. Data Security

    We use reasonable technical and organizational measures — including secure payment gateways, restricted access to project files, and encrypted connections — to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

    10. Children’s Privacy

    Our Services are not directed to individuals under 18 years of age, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

    11. Third-Party Links

    Our website may contain links to third-party platforms (such as social media, payment providers, or software vendors like Abaqus or Particleworks). We are not responsible for the privacy practices of these third parties and encourage you to review their own privacy policies.

    12. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of our website or Services after changes take effect constitutes your acceptance of the updated Policy.

    13. Contact Us

    If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

    Email: info@banumusagr.com Address: 06-02 Park View Condo, Changkat Perak, off Lorong Perak, 50250 Kuala Lumpur, Selangor, Malaysia